Welcome to the Aidan and Ice Website

At Aidan and Ice we are committed to the protection of your personal information. We’ll always keep your data safe and secure. This policy sets out how we collect, use, manage, transfer, disclose, and store personal information in the course of doing business.

By submitting your information to us, you agree to the processing set out in this Policy. Further notices highlighting certain uses we wish to make of your personal information together with the ability to opt in or out of selected uses may also be provided to you when we collect personal information from you. For all our services, the data controller – the company that is responsible for your privacy – is aidanandice.com

1. Terminology

In this Policy:

"personal information" means any information or opinion about a living natural person (whether or not true), including information that can reasonably be used to identify a specific natural person

"we," "us," "our," and "Aidan and Ice" are references to Aidan and Ice and

"you" and "your" means a natural person whose personal information we have collected.

2. What personal information we collect and how?

As part of our operations we collect personal information. We collect your personal data when you place an order, call our Customer Service team, sign up for our marketing communications, brows our website. The specific personal information that we may collect or hold will depend on the context in which we collect it, and may include your name, telephone or mobile phone number, addresses, banking details, credit card information, details of transactions you conduct through our website or through other channels and of the fulfillment of your orders, and any other personal information you or a person ostensibly authorized by you submits to us, as well any other information that we consider necessary such as your shopping habits and the pages and products you have viewed from your use of the website.

We collect your personal information in a number of ways,

  1. Where you provide information directly to us, including through our website or when you participate in promotions run by us
  2. Where you interact directly with our employees and such other persons acting for us or on our behalf such as our customer service team
  3. Where you provide information directly to us during a recruitment process
  4. Through referrals from individuals or other entities
  5. Through marketing and business development events
  6. From related entities in our corporate group; and
  7. From publicly available sources of information

3. Purpose of collection and use of information

We collect, use and disclose personal information for the primary purpose of conducting our business, which includes:

  1. Deliver your purchases to you
  2. Send you service messages by text, e-mail or through app, such as order updates
  3. Sending information by email, or post about our new products and services.
  4. In the case of potential employees, assessing a person’s application for employment with us, and verifying your details and contacting your references
  5. Researching and assessing our services and products to identify possible improvements, including collecting, using, and disclosing details about your usage patterns and interests
  6. Responding to an inquiry or request
  7. Resolving disputes or addressing complaints
  8. To prevent and detect fraud against either you or Aidan and Ice
  9. Where you otherwise provide your consent, whether express or implied

4. How information is shared

We do not, and will not, sell any of your personal data to any third party – including your name, address, email address or credit card information. We want to earn and maintain your trust, and we believe this is absolutely essential in order do that. However, we share your data with the following categories of companies as an essential part of being able to provide our services to you, as set out in this statement:

  1. Companies in the Aidan and Ice, as sometimes different bits of our group are responsible for different activities (especially licensed ones)
  2. Companies that do things to get your purchases to you, such as payment service providers, warehouses, order packers, and delivery companies
  3. Professional service providers, such as marketing agencies, advertising partners and website hosts, who help us run our business
  4. Credit reference agencies, law enforcement and fraud prevention agencies, so we can help tackle fraud
  5. Companies approved by you, such as social media sites (if you choose to link your accounts to us), Marketplace sellers where you place an order, and where you choose to use their payment service

We may provide third parties with aggregated but anonymized information and analytics about our customers and, before we do so, we will make sure that it does not identify you.

5. Storage, security, and retention of personal information

Where we hold your personal information, we will take reasonable steps to ensure that the information is secure and may only be accessed by authorized persons. Where we store your personal information electronically on our database, we use secure servers and there are restrictions as to who has access to that information through password protection. All hardcopies of personal information are stored in secure areas. Please notify us immediately if you believe there has been any unauthorized access to your information.

Although we take reasonable steps, we do not control how a third-party partner may use your data. Please note that third party recipients of personal information may have their own privacy policies and we are not responsible for their actions, including their handling of personal information.

We keep personal information as long as it is reasonably necessary for the purposes described in this Policy or otherwise in compliance with our or our service providers’ data retention policies. Certain information may be retained until the time limit for any legal challenges has expired or in order to comply with regulatory requirements regarding the retention of such personal information. If you have provided us with personal information in the course of applying for employment with us, and your application has not been successful, we may keep your personal information in case a suitable role becomes available. Where applicable, if any personal information that we hold is no longer required for the purpose for which it was collected and no applicable law requires us to retain that information, we will take reasonable steps to de-identify or destroy the information.

6. Accessing, updating, and deleting your information

We will take reasonable steps to ensure the personal information we hold is complete, up to date and accurate, so far as it is practicable for us to do so.

Applicable data protection laws may give you the right to access, correct, or delete personal information that we hold about you. You may request to access or correct the personal information we hold about you by contacting our Privacy Officer. Please see the contact details below. We will comply with our obligations to provide you with access to your personal information and to correct any inaccuracies we are informed of in accordance with applicable data protection laws.

Data subjects whose processing is based upon consent may withdraw that consent at any time; however, we will not be able to provide or continue to provide services or marketing communications to the data subject. Please make request to withdraw consent pursuant to the instructions above.

When we ask for information from you, you are given the opportunity to ‘opt-in’ to receive additional information, such as site announcements, product reviews, promotional information, product sampling opportunities and research requests from us and to allow us to share your contact information with certain of our trusted partners and customers. Users who no longer wish to receive these communications, or who do not want their contact information shared as described herein, may stop receiving them by following the Unsubscribe instructions included in any communication or by following the Access procedures above.

7. Direct marketing

From time to time, we may use your personal information for direct marketing purposes (for an indefinite period). Where required by law, we will ask for your consent before conducting any of these types of marketing. This includes sending you updates about our products and offerings. When we contact you, it may be by mail, telephone, email or SMS. Where we use or disclose your personal information for the purpose of direct marketing, we will:

  1. Inform you if we intend to use your information for such purposes
  2. Allow you to ‘opt out’ or, in other words, allow you to request not to receive direct marketing communications; and
  3. Comply with any such request by you to ‘opt-out’ of receiving further communications within a reasonable time frame.

We will provide an option to unsubscribe or opt-out of further communication on any electronic marketing communication sent to you. You may ask to be removed from our marketing lists at any time by clicking the unsubscribe link or by directly contacting us. If you don't wish to receive direct marketing materials, contact our Privacy Officer using the details set out at the end of this Privacy Policy.

8. Questions and complaints

Aidan and Ice is the data controller in respect of your personal information under this Policy,

If you have a question about how we handle personal information, or wish to lodge a complaint about our management of personal information (including if you believe that we have managed your personal information in breach of applicable privacy laws), you may contact our Privacy Officer:

Attention: Privacy Officer Aidan and Ice
Address: Jl. Taman Mpu Sendok No. 27 Kebayoran Baru, Jakarta 12190 Indonesia
Email: [email protected]
Telephone: +6221 7200313

The Privacy Officer will co-ordinate the investigation of any complaint and any potential resolution of a complaint. In order to be sure that we understand the details and nature of your question or complaint, we may ask you to put your question or complaint in writing. We will aim to resolve all complaints as soon as practicable for us to do so

9. Changes to this Policy

We may change this Policy at any time. Please refer back to this Policy periodically to review any updates. If we make material changes to this Policy we will notify you by publication on our website. The revised version of the Policy will be effective at the time we post it, which time will be indicated at the end of this Policy. You agree to be bound by any modified or amended versions of this Policy.